Virtual Agent vs Old-School Chatbot: Whats the Difference?

Chatbot vs Conversational AI Chatbot: Understanding the Differences We’ve seen artificial intelligence support automated answers to customers’ most asked questions. Whether customers are getting help from knowledge base articles or from a chatbot that automatically sends a response, AI is making these solutions possible. In customer service, companies use chatbots to boost agent productivity while […]

AI in Customer Service: Benefits, Challenges, and Effective Implementation

The Power of AI in Customer Service Additionally, customers may have unique or complex inquiries that require human interactions and human judgment, creativity, or critical thinking skills that a chatbot may not possess. Chatbots rely on pre-programmed responses and may struggle to understand nuanced inquiries or provide customized solutions beyond their programmed capabilities. Customers no […]

Semantic Analysis Guide to Master Natural Language Processing Part 9

Understanding Semantic Analysis NLP As semantic analysis advances, it will profoundly impact various industries, from healthcare and finance to education and customer service. Pre-trained language models, such as BERT (Bidirectional Encoder and GPT (Generative Pre-trained Transformer), have revolutionized NLP. Future trends will likely develop even more sophisticated pre-trained models, further enhancing semantic analysis capabilities. AI: […]

Generative AI Video Maker Create Videos in 5 Minutes

Stability AI, gunning for a hit, launches an AI-powered music generator See how generative AI simplifies video production and helps you create high-quality videos at scale. HeyGen is a video platform that help you create engaging business videos with generative AI, as easily as making PowerPoints for various use cases. The tool offers 69 real […]